Terms & Conditions 

Last updated: 04/06/2025 

At Cloud Nine Wellness, our goal is to provide a peaceful, safe, and professional experience for all guests. Please take a moment to read through our terms and policies before booking your session. 

Prices & Special Offers 

We aim to keep all pricing and website content as accurate as possible. 

• Special offers may change without notice. 

• To benefit from an offer, it must be live on our website at the time of booking. 

• Offers cannot be retrospectively applied. 

Cancellations, Amendments & Rescheduling 

We kindly ask for at least 48 hours’ notice for cancellations, rescheduling, or amendments to your booking. 

• Appointments cancelled with less than 48 hours’ notice will incur a 100% cancellation fee. 

• Fees will be taken from any deposit paid, or the card on file. 

• Any outstanding cancellation fees must be paid before future bookings can be made. 

If we are able to refill the appointment slot, we’ll happily apply the fee to your rescheduled session or issue a refund. 

No-Shows 

Clients who fail to attend their session without contacting us beforehand will lose any deposits, vouchers, or float credits attached to that booking. 

 

Late Arrivals 

To maintain a calm and seamless experience for all guests: 

• New clients arriving more than 10 minutes late will not be permitted to float. 

• Returning clients arriving more than 15 minutes late will also be unable to float. 

• Late arrivals will be treated as a missed appointment and are non-refundable. 

Age Policy 

• The minimum age for floatation sessions is 16 years old. 

• We may request valid ID to confirm age if necessary. 

General Restrictions 

Your comfort and safety are our priority. Please note the following: 

• Alcohol & substances: Do not float under the influence of alcohol, drugs, or any illegal substances. 

• Medical conditions: Floating is not suitable for individuals with incontinence, serious heart conditions, epilepsy, or chronic kidney disease. 

• Mobility restrictions: Due to the physical nature of entering/exiting the pods, flotation may not be suitable for those with certain disabilities. Please contact us in advance to discuss individual needs. 

• Menstruation: For hygiene reasons, we advise against floating during menstruation. 

• Hair dye: If your hair dye runs when wet (e.g. under the shower), we cannot permit you to float, as it compromises the water quality. 

Complaints & Feedback 

We aim for every experience at Cloud Nine to be exceptional. If you have any concerns: 

• Speak with our team at reception or email us directly. 

• We’ll do our best to respond within 24 hours and resolve the issue quickly and fairly. 

 

Email Enquiries 

We welcome your questions and messages, and we strive to respond to all enquiries within 24 hours. 

Website Content 

While every effort is made to ensure the accuracy of all content on our website, occasional errors may occur. Cloud Nine Wellness is not liable for any perceived inaccuracies. 

For further details or questions, we’re here to help. 

📧 info@cloudninewellness.co.uk 
📞 +44 1932 391426 

 

Who we are

Our website address is: https://cloudninewellness.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.